What work can an agent actually do?
With suitable connections and permissions, an agent can create a customer in your CRM, build and email a quote, enter a purchase order, update a job or reconcile a payment. It uses your information and business rules to carry out defined work. The connections and actions are scoped and tested for your business.
How is a team different?
The work crosses departmental boundaries. Sales wins the order and passes the details to Operations. Operations coordinates delivery and records completion. Finance invoices and follows up. Shared context and clear handovers let the team work towards the finished outcome.
Where do simple automations fit?
A fixed, predictable step may only need a straightforward automation. Agents help where a workflow needs interpretation or a choice between permitted actions. We combine the appropriate tools around the job and measure the result.
What do people do?
People set the direction, review outcomes and resolve exceptions. An agent can send a routine invoice reminder under your rules; a disputed invoice goes to a human. Vaultege manages the environment and the ongoing technical work.